Lion House Dental PRactice Privacy Policy

PRIVACY POLICY

Lion House Dental Practice

Your privacy, respected

At Lion House Dental Practice, we take your privacy seriously.

We are committed to protecting your personal information and handling it with the same level of care, discretion, and professionalism that you expect from your dental treatment.

This policy explains how we collect, use, and protect your data when you interact with us online.

Who we are

Lion House Dental Practice operates from our locations in Hook Norton and Buckingham.

We take responsibility for your personal data, ensuring its handling adheres to UK data protection law, including UK GDPR.

 

The information we collect

When you contact us through our website, we may collect:

  • Your name and contact details
  • Information you provide in your enquiry
  • Your communication preferences

We also collect limited technical information to help us improve our website, such as how visitors use it.

 

How we use your information

We use your information to:

  • Respond to your enquiry
  • Arrange appointments or provide information about our services
  • Communicate with you in a clear and efficient way
  • Improve the experience we offer to our patients

If you choose to hear from us, we may also send you relevant updates or information about our services.

 

A modern, well-supported service

To ensure you receive a responsive and seamless experience, we may use trusted service partners and modern technology to support our practice.

This may include:

  • Carefully selected call handling support to ensure your enquiries are answered promptly
  • Secure digital systems to manage appointments and communication
  • Technology, including AI-supported tools, to assist with administrative efficiency

We use these systems responsibly, ensuring appropriate safeguards and human oversight at all times.

 

Calls and communication

We may record or transcribe your telephone calls for training and quality assurance purposes.

  • Training and quality assurance
  • Patient safety
  • Ensuring clear and accurate communication

 

Safety within our practice

For the safety and security of our patients, team, and premises, we operate CCTV systems within our practice locations.

This may include video and, in some areas, audio recording, such as reception.
Clear signage is always in place.

 

Sharing your information

We only share your information where necessary and always securely.

This may include:

  • Members of our dental and administrative team
  • Trusted service providers who support our systems and operations
  • Regulatory bodies, where required

We carefully select all third parties and require them to meet strict data protection standards.

 

Keeping your information secure

We use secure systems and processes to protect your data, including:

  • Encrypted and password-protected systems
  • Secure cloud-based platforms
  • Restricted access controls

 

How long we keep your data

If you contact us through our website, we will only keep your information for as long as necessary to respond to your enquiry.

In compliance with legal and regulatory requirements, we will securely hold your data as part of your clinical record if you become a patient.

 

Your rights

You have the right to:

  • Access your personal data
  • Request corrections
  • Ask for your data to be deleted where appropriate
  • Withdraw consent for marketing at any time

 

If you have any questions

If you would like to speak to us about your data, please contact:

Info@lionhousedentalpractice.com 

 

Further information

If you are not satisfied with how your data is handled, you have the right to contact the Information Commissioner’s Office (ICO).

For information on how we handle clinical records, please see our Patient Privacy Notice.